Privacy Policy
Last updated: 2 March 2026
Tailored Education Services Limited (“EdTailor”, “we”, “our”, “us”) is committed to protecting the privacy of our students, parents, and website visitors. This policy explains how we collect, use, store, and protect your personal information.
1. Who We Are
EdTailor is an online education platform operated by Tailored Education Services Limited, a company registered in Hong Kong (Company No.: 79733111). We provide tutoring services, educational courses, and learning resources for students studying international curricula.
Contact: hello@edtailor.com
2. Information We Collect
We may collect the following personal information:
When you enquire or register:
– Name (student and/or parent/guardian)
– Email address
– Phone number (including WhatsApp)
– Student’s school, year group, and exam board
When you book and pay for services:
– Billing name and address
– Payment card details (processed securely by Stripe — we do not store your card information)
– Transaction history
When you use our website:
– IP address, browser type, and device information
– Pages visited and time spent (via cookies and analytics tools)
During lessons:
– Lesson notes and progress records
– Any files or work shared during sessions
3. How We Use Your Information
We use your personal information to:
- Provide and manage our educational services
- Process payments securely
- Communicate with you about bookings, lessons, and progress
- Send you relevant educational resources
- Improve our services and website
- Comply with legal and regulatory obligations
We will never sell your personal information to third parties.
4. Payment Security
All payments are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor. We do not store, access, or retain your credit or debit card details on our servers. For more information, see Stripe’s privacy policy.
5. Data Sharing
We may share your information with:
- Stripe — for payment processing
- Google Workspace — for lesson scheduling, communication, and file sharing
- Analytics providers — anonymised data to improve our website (e.g., Google Analytics)
We will not share your personal information with any other third party without your explicit consent, unless required by law.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil our legal obligations. If you stop using our services, we will retain your records for up to 24 months and then securely delete them, unless we are legally required to keep them longer.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at hello@edtailor.com.
8. Cookies
Our website uses cookies to improve your browsing experience and to analyse website traffic. You can manage your cookie preferences through your browser settings.
9. Children’s Privacy
Many of our students are under 18. We collect personal information about minors only with the consent of a parent or guardian, and solely for the purpose of delivering our educational services. We take extra care to protect the information of young people.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact:
Tailored Education Services Limited
Email: hello@edtailor.com
Address: Unit B, 11/F, Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong